Term & Conditions

In these Terms & Conditions, the following definitions apply:

CPHON: the sole proprietorship offering products under the name CPHON, both physically and via the website www.cphon.com.
Buyer / Customer: any natural or legal person entering into an Agreement with CPHON.
Consumer: a Buyer who is a natural person and does not act in the exercise of a profession or business.
Products: spagyric tinctures, natural preparations, and related items offered by CPHON.
Agreement: any purchase agreement between CPHON and Buyer concerning Products.
Offer: any written or electronic offer from CPHON.
In writing: written communication, including e-mail, provided the sender's identity can be sufficiently established.

2.1. These Terms & Conditions apply to every Offer, Agreement, and delivery of Products by CPHON.
2.2. Deviations from these Terms & Conditions are only valid if agreed upon in writing by CPHON.
2.3. The current version of the Terms & Conditions is available via www.cphon.com/terms and will be provided with each order.
2.4. Any general and/or purchase conditions of the Buyer are expressly rejected.

3.1. All offers, both physical and online, are without obligation, unless explicitly stated otherwise in writing.
3.2. Images, specifications, and product descriptions are indicative; minor deviations do not entitle the Buyer to compensation or cancellation.
3.3. CPHON reserves the right to adjust prices and correct typographical or technical errors.
3.4. Offers are valid while supplies last (first-come, first-served), unless stated otherwise.

4.1. The Agreement is concluded at the moment CPHON confirms the order and payment has been successfully completed.
4.2. CPHON reserves the right to refuse orders or set additional conditions, for example in case of large quantities or unclear information.
4.3. If an acceptance (on minor points) deviates from the Offer, CPHON is not bound by it.

5.1. CPHON executes the Agreement to the best of its insight and ability.
5.2. If third parties are necessary for proper execution, CPHON may, at its discretion, have (part of) the work performed by third parties.
5.3. The Buyer is obliged to provide all information and cooperation in time necessary for the execution of the Agreement. If absent, CPHON has the right to suspend performance.
5.4. If Buyer’s instructions cause additional work, the extra costs are for the Buyer’s account.

6.1. Delivery takes place at the address specified by the Buyer after receipt of full payment, unless otherwise agreed in writing.
6.2. For businesses (B2B), the risk of loss or damage passes when the goods leave CPHON’s warehouse. For consumers (B2C), risk passes upon delivery to the specified address.
6.3. Delivery times are indicative; exceeding them does not entitle the Buyer to compensation or cancellation unless explicitly agreed.
6.4. CPHON is entitled to partial deliveries and may invoice them separately.

7.1. CPHON packages the Products properly so that they reach their destination under normal use.
7.2. Acceptance without comments on the delivery note or receipt serves as proof that the packaging was in good condition upon delivery.
7.3. Any additional shipping costs or special packaging requests will be communicated in advance and charged accordingly.

8.1. All delivered Products remain the property of CPHON until the Buyer has fully complied with all obligations under agreements with CPHON.
8.2. As long as ownership has not transferred, the Buyer may not pledge or otherwise encumber the Products.

9.1. All listed prices include VAT, unless explicitly stated otherwise.
9.2. Payment must be made via the offered payment methods (such as iDEAL, Bancontact, PayPal, credit card, or others).
9.3. CPHON is entitled to require advance payment. In case of default, CPHON may suspend delivery or terminate the Agreement.
9.4. Received payments are first applied to costs, then interest, and finally principal. Any collection or legal fees are for the Buyer’s account.

10.1. Consumers have the right to withdraw from the Agreement within 14 days of receipt without giving any reason, in accordance with applicable law.
10.2. Exceptions: products unsuitable for return due to health or hygiene reasons and whose seal has been broken (such as opened spagyric tinctures) are excluded from withdrawal, provided this is clearly stated at purchase.
10.3. Upon withdrawal, the consumer must return the product in its original condition and packaging; return costs are generally at the consumer’s expense, unless stated otherwise.
10.4. Refund of the purchase amount takes place within 14 days after receipt and inspection of the returned goods, in accordance with legal requirements.

11.1. The Buyer must inspect delivered Products immediately upon receipt for visible defects and shortages.
11.2. Visible defects must be reported in writing to info@cphon.nl within 14 days of delivery.
11.3. Non-visible defects must be reported within 14 days after discovery, but no later than 1 month after delivery.
11.4. If reported on time, the Buyer retains payment obligations; returns are only allowed with prior written consent from CPHON.

12.1. Products must be used according to the accompanying instructions and labeling.
12.2. CPHON is not liable for consequential damage resulting from misuse or use in combination with medication without medical advice.
12.3. Our products are not medicines and do not replace medical treatment. Always consult a physician in case of doubt, pregnancy, breastfeeding, or medication use.
12.4. Ingredients used are SKAL-certified; CPHON does not (yet) have SKAL certification for end products.

13.1. CPHON guarantees that delivered Products conform to the Agreement and specifications stated in the Offer.
13.2. Warranty does not apply if the defect is caused by improper use or actions of the Buyer.
13.3. For returns or warranty, CPHON may inspect the returned products before issuing a refund or replacement.

14.1. CPHON is not liable for indirect damage, consequential damage, loss of profit, or immaterial damage.
14.2. CPHON’s liability is limited to the invoice amount of the respective delivery, unless intent or gross negligence is involved.
14.3. Any claim for damages expires one year after the event giving rise to the damage.

15.1. CPHON has the right to suspend its obligations or terminate the Agreement if the Buyer fails to fulfill obligations, does not do so on time, or improperly.
15.2. In case of termination, all claims of CPHON on the Buyer are immediately due.
15.3. CPHON reserves the right to claim compensation.

16.1. Force majeure refers to circumstances beyond CPHON’s control, including but not limited to: natural disasters, pandemics, acts of war, strikes, supplier errors, cyber incidents, transport failures, government measures, and other unforeseen events.
16.2. During force majeure, CPHON may suspend the execution of the Agreement. If the situation lasts longer than two months, both parties have the right to terminate the Agreement without liability.

17.1. All intellectual property rights on brands, recipes, designs, texts, packaging, and other materials remain the property of CPHON.
17.2. Without written consent, it is prohibited to copy, distribute, or commercially use CPHON’s materials.

18.1. CPHON processes personal data in accordance with the General Data Protection Regulation (GDPR).
18.2. For more information about data processing, retention periods, and rights, see our Privacy Policy: www.cphon.com/privacy.

19.1. CPHON reserves the right to unilaterally change these Terms.
19.2. The current version is always available on the website. In case of substantial changes, the Buyer will be informed in advance via email or the webshop, if possible.

20.1. All legal relationships between CPHON and the Buyer are governed exclusively by Dutch law.
20.2. Disputes will initially be submitted to the competent court in Amsterdam, unless mandatory law dictates otherwise.

Contact details:
CPHON
Email: info@cphon.nl
Chamber of Commerce: 97935670
Website: www.cphon.com