Privacy Policy

Email: info@cphon.nl
Website: www.cphon.com

We process personal data when you:

• Place an order through our webshop
• Use our services
• Contact us

Collected data may include:

• First and last name
• Email address
• Phone number (optional)
• Payment information (via external providers)
• IP address and browser information (via Shopify)
• Order history
• Any preferences set, such as newsletter subscriptions

Special and/or sensitive data:
Our services are not intended for children under 16 years without parental or guardian consent. If we accidentally collect data from a minor, it will be deleted immediately upon request.

We process your data for the following purposes:

• Processing orders and payments
• Shipping orders
• Customer service and communication
• Sending newsletters (if consent is given)
• Analyzing webshop usage and improving services (anonymously/statistically via cookies)
• Providing personalized products and content

Our webshop is hosted on Shopify Inc., based in Canada. Shopify processes your data on our behalf according to their privacy policy, which complies with European privacy law. Shopify provides high-level security, including:

• Encrypted (SSL) connections
• Secure data storage
• Protection against data breaches

More information: Shopify Privacy Policy

External payment providers (such as Shopify Payments, Mollie, or PayPal) process your payment data directly. CPHON does not receive full card or bank details.

We process personal data based on:

• Execution of a contract (e.g., orders)
• Consent (e.g., newsletter subscription)
• Legal obligation (e.g., tax regulations)
• Legitimate interest (e.g., security, webshop usage analysis)

Personal data is not kept longer than necessary:

• Order and invoice data: 7 years (according to tax law)
• Customer contact: maximum 1 year
• Newsletter data: until unsubscribe or withdrawal of consent
• Website and tracking data: 12 months

We only share data if necessary for delivery or administration:

• Shopify (webshop and hosting)
• Payment providers (Shopify Payments, Mollie, PayPal)
• Shipping partners (PostNL, DHL)
• Accountant or bookkeeper
• Email software (Klaviyo, Mailchimp, Shopify Email)

All parties have data processing agreements where legally required.

Our webshop uses cookies for:

• Technical functioning of the website (shopping cart, checkout)
• Site usage statistics (via Shopify Analytics)
• Browsing behavior for personalized content and marketing

On your first visit, consent is requested for non-essential cookies. You can manage cookies via your browser settings.
More info: Shopify Cookies

As a data subject, you have the right to:

• Access, correct, or delete your data
• Restrict processing or object to processing
• Data portability
• Withdraw consent (e.g., newsletter)

Requests can be submitted via info@cphon.nl. We respond within 14 days.
To verify identity, you may be asked to provide a copy of your ID with sensitive information blacked out (photo, MRZ, BSN, passport number).

We take appropriate technical and organizational measures to protect your data, including:

• Encrypted webshop (SSL)
• Secure storage via Shopify
• Restricted access to personal data
• Regular monitoring of processing activities

If you have questions or complaints about your privacy, contact us via info@cphon.nl.
If necessary, you may file a complaint with the Dutch Data Protection Authority: www.autoriteitpersoonsgegevens.nl

CPHON reserves the right to modify this policy. The most current version is always available at www.cphon.com/privacy.